Experience
Jan 2023 - Present
Monitoring Specialist
Banking Circle |Lautrupsgade 15, 2100 København Ø
- Assist with deployment tasks including pipelines and Databricks, SQL data fixes, Healing contracts,
- File manipulation on Linux machines (reinjection and deletion), configuring key vaults(key, secrets, certificate)
- Configuration and upgrading version of web applications , Azure Kubernetes Service.
- Aid in incident resolution by handling tasks such as resending messages, removing dead-letter messages
- Removing dead-letter messages, sending Azure log files, copying stuck transit folder files
- Performing restarts of virtual machines and web applications.
- Utilize a range of tools including Putty, WinSCP, Azure Service Bus Explorer, and Azure Storage Explorer
- Conduct network monitoring using Observium,
- Monitoring all incoming alerts using the core monitoring application Dynatrace
- Performing 1st level support and escalating incidents
- Proactive monitoring of core infrastructure, systems, applications, and services
- In case of a major incident, taking control of the process and helping bring the operation back on track
- Assisting in the assessment of how the business and customer are affected by an incident
- Participating in the ongoing process of investigating troubleshooting and providing resolution to technical
issues in a 24x7x365 environment
- Performing daily health checks
- Preparation and maintenance of documentation and report.
Nov 2021 - Present
Einar Kornerup A/S l Paul Bergsøes Vej 18, 2600 Glostrup
IT Technician
Support of users by telephone, remote support, or physical attendance including:
-Install and maintain software on clients using scripting and automated rollout,
-Setup and preparation of computers, telephones, mobile devices, and other equipment.
-Document solutions to problems and prepare documentation.
-Monitoring services and tasks on servers, setting up software, copiers, and printers.
-Occasional visits to construction sites in Greater Copenhagen for setting up networks, and VPN.
-Windows Server family and kernels / Services DNS, DHCP, and others.
-Virtualization in Hyper-V / failover Cluster Manager.
-Active Directory and Group Policies.
-Windows 10 client in domains.
-Microsoft 365 including Exchange Online, SharePoint Online, and OneDrive for Business.
-IT security concepts and best practices including multifactor authentication(MFA).
-Script(KIXtart) installation and maintenance of Software on the computer.
-PowerShell in general and remote PowerShell for Microsoft 365.
-Implementing software restriction policy using path rules
-Implementing BitLocker using KIXtart automation (by calling PowerShell script)
-Security Monitoring using SecTeer -VULNDETECT
Jul 2019 - Sep 2021 (2 years 3 months)
TEC l Telegrafvej 9 Ballerup
IT Support Internship
-Configure DNS, DHCP, and Webserver with CentOS Linux.
-Setup, planning, configuration & troubleshooting of the network.
-Install & configure Windows Server 2016 & 2019.
-Work with Active Directory, GPO, FSRM, Remote Desktop, and IIS.
-Configure Cisco Switches and Routers (VLAN, VTP, OSPF, EIGRP, ACL, NAT/PAT).
-Virtualization by Hyper-V, VMware,-SQL,-ITIL4, -PowerShell scripting.
Mar 2019 - Jun 2019 (4 months)
Kofoeds Skole l Holmbladsgade 120, København S
IT Support Assistant (Student Job)
-Solving 1st-line support cases.
-Handle incoming tickets from the end-users.
-Hardware administration-receive, set up & manage laptops, printers & mobile phones.
-Setting up AV equipment in meeting rooms & common areas.
-User administration in Active Directory & Office 365
-Creation of user guide & other documentation
Sep 2011 - Feb 2013 (1 year 6 months)
Rupok Creations l 156 New City Road, London
IT Support
-User & device management in AD & Rights management
-Installation & configuration of Windows Server 2008, DNS, DHCP
-Install software & tools, assemble hardware
-Troubleshoot technical problems in coordination with the support team
-Configure & troubleshoot Linux servers
-Solve user's problems in Windows, Printers, Projector